Frequently Asked Questions
ok00 FAQ — Answers to All Your Questions
From opening an account to withdrawing money via bKash — find everything you want to know about ok00 in one place.
Many questions may come to mind before or while playing at ok00. This FAQ page has been created to give Bangladeshi players direct and detailed answers to the most frequently asked questions. Answers to a total of 23 questions are provided here across five sections — account registration, deposits and withdrawals, game rules, bonuses and safe play. If you cannot find your question, contact our 24/7 live chat support.
Account and Registration
To open an account at ok00, you need an active mobile number, an email address and a strong password. The registration process is entirely online and usually takes just a few minutes. Only one account can be opened per phone number.
You must be at least 21 years old to open an account and play at ok00. This is part of our responsible gaming policy. If required during the age verification process, you may be asked to provide ID details.
If you have trouble logging in, first use the "Forgot Password" option and reset your password using your registered email or phone number. If that does not resolve the issue, contact ok00's 24/7 live chat — our support team will assist you promptly.
No, each user at ok00 may operate only one account. Creating multiple accounts goes against our terms and conditions and may result in bonus cancellation or account suspension. Contact our support for any issues.
After logging in, go to the "Account Settings" or "Profile" section where you will find the option to change your password. Enter your old password and your new password twice, then save. For security, choose a password that includes uppercase letters, numbers and special characters.
Deposits and Withdrawals
The minimum deposit amount at ok00 is ৳300. This applies to all payment methods — bKash, Nagad, Rocket and Upay. The maximum deposit limit may vary depending on the method and account.
Deposits to ok00 via bKash are usually instant. Your ok00 wallet balance is updated within a few seconds to a maximum of a few minutes after the transaction is completed. Use the "Payment" option in the bKash app and send to the designated number.
Yes, ok00 supports all major mobile banking methods including Nagad, Rocket and Upay. The minimum deposit for each method is ৳300 and the process is nearly instant. On the payment page, select your preferred method and follow the instructions.
The withdrawal process at ok00 is generally completed within 30 minutes to 3 hours. After submitting a withdrawal request, our team verifies it and sends the money to your mobile banking account. During peak hours it may take slightly longer.
The minimum withdrawal amount at ok00 is ৳500. This is the same for all methods — bKash, Nagad, Rocket and Upay. When withdrawing, make sure your wallet has a sufficient verified winning balance.
ok00 generally does not charge its own fees on deposits or withdrawals. However, bKash, Nagad or Rocket may apply their own transaction charges according to the mobile banking provider's rules. Contact our live chat for the latest information.
Games and Game Rules
To bet on BPL (Bangladesh Premier League) matches at ok00, first go to the Cricket section. There you will see a list of ongoing or upcoming matches. Select your preferred event, choose the market (match winner, total runs, wickets, etc.), enter your stake and confirm. You can also place bets during a match using the live betting option.
Slot game results are determined by a random number generator (RNG), so each spin is independent and unpredictable. That said, a few things are worth keeping in mind: set a budget, understand volatility (high volatility means fewer but potentially bigger wins) and make use of free spin bonuses.
Yes, ok00 is fully mobile-friendly. You can use the website directly from the browser on any Android or iOS smartphone — no separate app download needed. All games, payment options and support work fully on mobile.
ok00's live casino section offers a variety of games with real dealers, including Baccarat, Roulette, Blackjack, Andar Bahar, Teen Patti and Sic Bo. Streamed live from top provider studios such as Evolution Gaming and Ezugi, these games deliver a genuine casino experience.
In ok00's fishing games, players catch fish of various sizes to win points and prizes. Each fish has a different value — catching larger fish or boss characters rewards more. Games like Mega Fishing and Happy Fishing from JILI are particularly popular on ok00.
ok00 uses software only from reputable game providers that are tested by independent auditors. All games use certified random number generators, which ensure every outcome is completely random and unbiased. Fair play is our core commitment.
Bonuses and Promotions
New members at ok00 receive a 120% welcome bonus on their first deposit, up to a maximum of ৳5,000. For example, if you deposit ৳1,000 you will receive an additional ৳1,200 as a bonus. A 25x wagering requirement must be met to use this bonus.
A wagering requirement is the condition of placing bets a specified number of times before you can withdraw bonus funds. For ok00's welcome bonus a 25x requirement applies — meaning you must wager an amount equal to the total bonus multiplied by 25. After that, your winnings can be withdrawn.
ok00's VIP program has three tiers: Bronze, Silver and Gold. Bronze members receive up to 0.3% weekly cashback, Silver members up to 0.5% and Gold members up to 0.8% weekly cashback. You can move up to a higher tier through regular play.
Yes, ok00 bonus funds are generally usable across most games and sports markets including cricket betting. However, certain promotions may exclude some games in their specific terms. Read the detailed terms of a bonus on the relevant offer page.
Yes, ok00 runs various reload bonuses, weekly cashback offers and seasonal promotions for regular members. Special promotions are available particularly during cricket seasons such as IPL or the T20 World Cup. Check the promotions page regularly.
Safety and Responsible Gaming
Yes, ok00 protects all your personal and financial information with SSL encryption. We never share your information with third parties. Read our privacy policy for more details.
Responsible gaming means playing for entertainment within your own budget and time limits. ok00 provides players with deposit limits, session limits and a self-exclusion option. Our support team is available 24/7 in Bengali for any assistance.
Self-exclusion is the option to have your account temporarily or permanently closed at your own request. It is for players who feel that gaming is affecting them negatively. Contact ok00's 24/7 live chat support to apply for self-exclusion.
No, ok00 is strictly for users aged 21 and above. Anyone under 21 cannot open an account or play. Protecting minors is our highest priority and any suspicious account is verified immediately.
If you feel that gaming is having a negative impact on your life, contact ok00's live chat or email [email protected]. Our trained support team is able to assist in Bengali. Read our responsible gaming page for more information.
You can contact ok00 in two ways: through the website's live chat (Bengali support available seven days a week, 24 hours a day) and by email at [email protected]. There is no phone or WhatsApp support; live chat is the best option for a quick resolution.
Still have questions? Talk to support
Our Bengali-speaking support team is by your side seven days a week, 24 hours a day. Get an instant answer on live chat or write to us by email.
Live Chat Support
Get help in Bengali 24/7 — available directly on the website
Email Support
[email protected] — usually replied to within a few hours