ok00 Privacy Policy
Here is a complete overview of how your personal information is collected, stored, used, and protected on the ok00 platform.
1. Introduction and Scope of Policy
ok00 ("we", "us", or "platform") is an online betting and casino entertainment platform in Bangladesh. This privacy policy ("policy") explains what information is collected when you visit the ok00.cam website, create an account, play games, or use our services — why it is collected, and how it is stored and used.
This policy is an integral part of ok00's Terms and Conditions. By using our services, you are considered to have fully accepted the terms of this privacy policy. Users under the age of 21 are not permitted to use our platform.
This policy applies only to the ok00.cam website. Third-party websites or services may have their own privacy policies, for which ok00 is not responsible.
2. What Information We Collect
ok00 collects various types of information to provide its services. A detailed breakdown of this information is given below:
2.1 Personal Identification Information
- Full name and date of birth
- Email address and active mobile number
- National ID card or passport details (for identity verification)
- Permanent and current address
2.2 Financial Information
- bKash, Nagad, Rocket, or Upay account numbers (for payment processing)
- Transaction history — records of deposits and withdrawals
- Wallet balance and bonus information
2.3 Usage Information
- Gaming activity history — games played, bet amounts, and results
- Time spent on the platform and pages visited
- Device information — browser type, operating system, and screen resolution
- IP address and approximate geographic location
- Cookie and session data
2.4 Communication Information
- Messages and support requests sent via live chat and email
- Your complaints, reviews, and feedback
3. Purpose of Using Information
The information collected is used for the following purposes:
3.1 Account Management and Verification
Your identity information is used to create, manage, and keep your ok00 account secure. This information is also needed to verify age and ensure each user has only one account.
3.2 Payment Processing
Financial information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳300 and the minimum withdrawal is ৳500.
3.3 Ensuring Responsible Gaming
We review gaming activity data to identify potentially problematic behavior and provide support to users when needed. For more details, visit our Responsible Gaming page.
3.4 Customer Support
Information is used to give the support team the necessary context to resolve your questions and issues. Our support team is available in Bengali via live chat 24 hours a day, 7 days a week.
3.5 Security and Fraud Prevention
IP addresses, device information, and transaction patterns are monitored to prevent unauthorized access, fraud, and money laundering. Ensuring the overall security of the platform is our priority.
3.6 Service Improvement
Anonymous statistics are used to improve the user experience, introduce new games and features, and test platform performance.
4. Cookies and Tracking Technologies
The ok00.cam website uses cookies and similar technologies. Cookies are small text files stored in your browser that help remember your session information.
4.1 Essential Cookies
These cookies are necessary for maintaining login sessions, storing security tokens, and ensuring the basic functionality of the platform. Without them, you will not be able to log in or play games on ok00 properly.
4.2 Functional Cookies
These cookies are used to remember your preferred language, game filter settings, and personalized platform experience.
4.3 Analytics Cookies
Anonymous analytics cookies are used to track page visit counts, session length, and user navigation patterns. This information helps improve the platform.
You can disable cookies from your browser settings at any time, though this may limit some services.
5. Sharing Information with Third Parties
ok00 does not sell your personal information. However, in certain situations, necessary information may be shared with trusted third parties to provide services:
5.1 Payment Providers
The minimum information needed to complete transactions via bKash, Nagad, Rocket, and Upay is shared with payment processors. This information is used only to verify and complete transactions.
5.2 Game Software Providers
Necessary session information is shared with game providers such as PG Soft, Pragmatic Play, JILI, Spribe, and others to ensure gaming functionality. Game providers follow their own privacy policies.
5.3 Legal Requirements
Required information may be provided in response to lawful requests from law enforcement agencies or regulatory authorities. ok00 complies with its legal obligations.
5.4 Business Transfers
In the event of a merger, acquisition, or asset sale, user information may be transferred to the new authority. We will provide advance notice in such situations.
6. Data Security Measures
ok00 uses industry-standard security technologies to protect your information. Our security practices are as follows:
6.1 SSL Encryption
All information transmitted on the ok00.cam website is protected by SSL (Secure Socket Layer) encryption. This ensures that your login credentials, financial data, and personal information remain secure during transmission.
6.2 Access Control
Access to your information is restricted to authorized ok00 staff only and is managed on a need-to-know basis. All staff operate under strict confidentiality agreements.
6.3 Storage Security
Information stored in the database is kept in encrypted form. Passwords are always stored in hashed and salted form — no staff member can view your password directly.
6.4 Regular Audits
Our systems undergo regular security reviews. Monitoring tools are active to automatically detect suspicious activity.
However, transmitting data over the internet is not entirely risk-free. While we strive to ensure the highest level of security, complete security cannot be guaranteed.
7. Data Retention Period
ok00 does not retain your information beyond what is necessary. The data retention policy is as follows:
- Active Account: All information is retained while the account remains active.
- After Account Closure: Financial transaction records are kept for a specified period to meet legal and regulatory requirements.
- Anonymous Data: Anonymous data used for statistical analysis may be retained indefinitely.
- Legal Disputes: If a legal dispute is ongoing, the relevant information is retained until it is resolved.
After the specified period, information is securely deleted or anonymized.
8. Your Rights and Choices
As an ok00 user, you have certain important rights regarding your own information:
8.1 Right to Access Information
You can contact our support team at any time to find out what information is stored about you.
8.2 Right to Correct Information
If there is incorrect or incomplete information in your account, contact the support team to have it corrected. Ensuring accurate information is important for secure service.
8.3 Right to Close Account
You may request to close your ok00 account at any time. After account closure, your information will be deleted except where required by law.
8.4 Communication Preferences
If you do not wish to receive promotional communications from ok00, you can change this preference at any time. However, important service-related messages (transaction confirmations, security alerts) will always be sent.
8.5 Data Portability
In certain circumstances, you may request a structured, machine-readable copy of your information. This request can be made via live chat or email.
9. Protection of Minors' Information
ok00 strictly does not provide services to anyone under the age of 21. Our platform is not intended for minors, and we do not knowingly collect information from minors.
Age is verified at the time of registration. If an account belonging to a minor comes to our attention, it will be closed immediately and all related information will be deleted.
If you believe that a minor has opened an account on ok00, please notify our support team immediately.
10. Policy Changes and Updates
ok00 may update this privacy policy from time to time. Changes to services, the introduction of new technologies, or legal requirements may cause this policy to change.
For significant changes, we will:
- Publish a notice on the website
- Send an update notice to the registered email
- Change the "Last Updated" date at the top of the page
Continued use of the platform after an update will be considered acceptance of the new policy. It is recommended that you check this page regularly.
11. Contact Us
If you have any questions or concerns about this privacy policy, or if you wish to make a request regarding your information, please contact us through any of the following channels:
[email protected]
Available directly on the website — Bengali support 7 days a week, 24 hours a day
Instant via live chat; within 24 hours via email
ok00 Is Committed to Protecting Your Information
Through SSL encryption, strict access controls, and a transparent data policy, we ensure that your personal information remains safe and protected at all times. If you have any questions, contact our 24/7 live chat team.